FAQs

Where is CPM located?

If you’re working in one of our offices, you’ll be based in Thame (Oxfordshire) or Leeds (West Yorkshire). We’re a hybrid working company with the flexibility to suit your and the business’s needs. 

Our other roles would see you located across the UK in an area local to you. Many of our roles are field based and will require travel within an area. Some roles will be at a fixed location so it’s best to check.

What’s your dress code?
We support a ‘smart casual’ dress code with minimal intervention. We simply ask that everyone should dress for their day depending on if they’re in the office, field or working from home. It’s important to note that uniforms may be provided for field-based roles. We pride ourselves on valuing diversity, equity and inclusion and want everyone to feel comfortable whilst working.

Do you offer benefits?

We offer a range of benefits, which can include access to online deals and perks, life insurance, a stakeholder pension and an employee assistance programme.  The job advert should usually list the benefits, but if you have any queries, simply ask us.

How and when do I get paid? 

Payment is made directly into your bank account. You’re employed on a PAYE basis, therefore any deductions will be taken at source. Payment is monthly on the 25th however if the 25th falls on a weekend, you’ll be paid the Friday before.

Why do I need to register to apply for a job?

Your data is very important to us. When you apply for a job, it allows you to create a profile with a password.  This not only creates protection for your data but also means that in future, applying for roles with us will be quicker.

The system states I’m already registered, what does that mean?

It means that the details you’re using match a previous registration. If you have a registration but are unsure how to access it, please visit the Help Centre on the main menu for support to reset your password.  

I don’t have an email address. Can I create an account using my phone number?

At the moment you’re only able to set up a profile or apply for a role with an email address.

I forgot my password. How do I recover it?

If you’ve forgotten your password, there’s a password reset option when you click on ‘Log In’ on the top right-hand corner of the screen. You can also get additional support by clicking on ‘Help Centre’ on the main menu on the job portal.

I forgot my username. How do I recover it?

Your username is usually your email, but if you’re not sure what it is, you can get support recovering your details. You can do this by clicking on ‘Help Centre’ on the main job portal menu.

How do I delete my account?

Please email us at recruitment@recruitmentgroup.org and we’ll delete your account.

How do I edit my personal details?

If your address, telephone number or email has changed from when you first registered, it’s easy to change your details. Go to the Home page on the job portal, make sure you are logged in, click on your name in the top right and select ‘Edit Personal Details’. 

What do I do if I need adjustments through the recruitment and interview process?

If you need any additional support or assistance during the process due to disabilities or learning differences, then please just let us know. We’re happy to make reasonable adjustments to ensure you’re given the opportunity to be your best self. 

I have multiple email addresses associated with my applications. Can I merge my accounts?

We can help you do this. If for any reason you have had to create a new profile with a different email address, please email us at recruitment@recruitmentgroup.org to let us know and we can combine your accounts. Once this is done you can access your applications using either email.

How do I set up job alerts?

Log into your account on the job portal. Click on your name in the top right corner and you’ll see an option for ‘Alert Centre’.  Click on ‘Create new alert’ and this will allow you to tell us what roles you’re interested in and where you want to work. 

Who should I contact about my application?

When you first apply you’ll get an acknowledgement email which will give you the name of the recruiter looking after your vacancy. You can contact them by calling 01844 211201 or emailing us at recruitment@recruitmentgroup.org.  If you can’t find this email, you can log in to the job portal and find the relevant communication about your vacancy.

My application status hasn’t changed. Who can I contact for an update?

Please email us at recruitment@recruitmentgroup.org and we’ll arrange for the relevant recruiter to get in touch.  You can also call us on 01844 211201.

Can I apply to multiple roles?

Yes, you can apply to multiple roles.

I was referred for a specific role by a current employee – what do I do now?

If a current employee was sent a link, please ask them to share it with you. If not, you can find our roles on the job portal. When you apply, you’ll be asked how you heard about the role, please select ‘referral’ and remember to give us their name.

I was unsuccessful at an interview recently – can I apply again?

The system will not allow you to apply for the same role, but you can continue to apply for other, similar roles.

Can I upload a resume and use my LinkedIn profile?

You can create an account using your LinkedIn profile. Simply click on the job apply button on the job portal, under create account you’ll see the option to sign in with a LinkedIn profile. Click here and follow the instructions on the screen.